Privacy Policy

1. Controller

Elsner pac^® Vertriebsgesellschaft mbH
Am Fiebig 14
01561 Thiendorf
Germany

Contact person: Christoph Hoffmann
Phone: +49 35248 3991-0
Email: ch.hoffmann@pac-elsner.com

2. General data and server log files

When a website is accessed, technically necessary information may be processed by the hosting provider in server log files. This may include the browser type and version, operating system, previously visited page, requested subpage, date and time, IP address and internet service provider.

This processing is necessary to provide the website securely and without technical errors, to defend against attacks and to analyse errors. The legal basis is Article 6(1)(f) GDPR. Our legitimate interest lies in the secure and reliable operation of our website.

3. Cookies and audience measurement

This website stores your selection in the technically necessary pac_cookie_consent cookie and additionally in your browser’s local storage. It records whether you allow all cookies or only technically necessary cookies. Your selection is stored for twelve months unless you delete your browser data sooner.

The current technical version does not use analytics or tracking services such as Google Analytics. Optional statistics or marketing cookies are activated only after your explicit consent. You can change your choice at any time using “Cookie settings” in the website footer.

4. Locally hosted media

Images, graphics and videos are delivered directly by this website. Playing the campaign film therefore does not establish a connection to an external video service such as YouTube.

5. External links and social media

This website contains links to Instagram, YouTube, LinkedIn, Facebook, X, EcoCert and the PAC corporate website. A connection to the respective external provider is established only when you open one of these links. The respective provider is responsible for data processing on its website. No social media plugins are loaded on this website.

6. Contact and inquiry forms

If you contact us by email, phone or through one of the inquiry forms, we process the contact details you provide, your message and the selected plants or promotional materials in order to handle your inquiry. Plant inquiries are sent by email to the responsible PAC contact. Promotional material inquiries are sent by email to the responsible Floramedia contact.

Depending on the content of the inquiry, the legal basis is Article 6(1)(b) or Article 6(1)(f) GDPR. The data will be deleted once your inquiry has been fully processed, provided that no statutory retention obligations apply.

7. Storage period

Personal data is stored only for as long as required for the relevant purpose or for as long as statutory retention periods apply. Once the purpose no longer applies and there is no statutory retention requirement, the data will be deleted.

8. Your rights

Subject to the statutory requirements, you have the right to access your stored personal data, to correct inaccurate data, to request deletion or restriction of processing, to data portability and to object to processing. You may withdraw consent at any time with effect for the future.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

9. Data security

We take appropriate technical and organisational measures to protect personal data against loss, alteration or unauthorised access. However, internet-based data transmission may still have security vulnerabilities; absolute protection cannot be guaranteed.

10. Automated decision-making

No automated decision-making, including profiling, takes place.

11. Updates

This privacy policy will be updated if the technical or legal circumstances of the website change.